How do I obtain my order information?
If you’re still waiting on your order, here are a few steps:
โ Check you have received a dispatch confirmation email from us.
โ Seek out the tracking link via your confirmation email to view the most up to date information on the whereabouts of your order.
โ Sign in and confirm your account is connected to the website with updated order processing.
โ Look for text messages, emails and attempted delivery cards from one of our couriers. Your order maybe awaiting collection at a local delivery depot or you may need to re-arrange delivery.
โ Make sure your delivery address is correct? Does your contact details happen to be updated.
โ Make sure no one else residing near your address has stolen your order.
โ If there is an issue with your order when you received it, please contact us. We will reply asap. We will do our best to resolve this issue as quickly as we can.
โ You will receive an email to confirm your order has been received, & is being processed after payment. You will receive a following email informing your order has been packed and is ready to leave our warehouse.